Privacy Policy

WEBSITE PRIVACY NOTICE

BAYADA Home Health Care Ireland (“BAYADA”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our service users and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. 

 

1. Information About us 

Bayada is an approved national provider of Paediatric Homecare for children with complex conditions.  

Main address: Unit 9, 2009 Orchard Business Centre St, Orchard Ave, Citywest Business Campus, D24, D24 FDH5  

Email address: info@bayada.ie  

 

2. What Does This Notice Cover? 

This Privacy Notice explains how we use your personal data when you interact with us online: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 

 

3. What Is Personal Data? 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. 

 

4. What Are My Rights? 

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold: 

  1. a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  2. b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  4. d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we Please contact us using the details in Part 11 to find out more.
  5. e) The right to restrict (i.e. prevent) the processing of your personal data.
  6. f) The right to object to us using your personal data for a particular purpose or purposes.
  7. g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business. 
  9. i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. 

For more information about our use of your personal data or exercising your rights as outlined above you can email at info@bayada.ie or post us by letter to Unit 9, 2009 Orchard Business Centre St, Orchard Ave, Citywest Business Campus, D24, D24 FDH5.  We will respond to your subject access request within one month of receiving it. 

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Data Protection Commission Office, 6 Pembroke Row Dublin 2, D02 X963, or www.dataprotection.ie. 

 

5. What Personal Data Do You Collect and How? 

Depending upon your use of our Site, we may collect and hold some or all of the personal data. We collect information from you when you subscribe to a newsletter, respond to a survey, or fill out an enquiry form. You may be asked to enter your name, email address, or mailing address. You may, of course, visit our site anonymously. 

 

6. How Do You Use My Personal Data? 

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we use your personal data, and our lawful bases for doing so: 

  • Where it is necessary for the performance of a contract;  
  • Your consent – where processing is based on your consent, you have the right to withdraw that consent  
  • Where it is necessary for compliance with a legal obligation which we are subject to;  
  • Where it is in our legitimate interest to process the data, these are included below: 

Specifically, we may use your personal information in the following ways:  

Why and how we process your information   Personal data processed  Legal Basis 
To process and acknowledge payments, fulfil online orders and confirm transactions 
  • Name 
  • Email 
  • Financial/Payment information 
  • Information about your purchases to fulfil the order (delivery method, time, date) 
 Contract 
To keep a record of your relationship with us 

 
  • Contact information 
  • Bank details 
 Contract 
To provide  

customer support  
  • Name 
  • Contact information 
 Contract 
To request and process tax exemption forms 
  • Name 
  • Contact information 
  • PPS number 
  • Signature 

 

 Consent 

 

Legal obligation  
To operate, provide, improve, customise, and support our website services 

  
  • Name 
  • Contact information 
 Legitimate interest 
To follow up to your queries and manage communications received from you via email, messages or comments 
  • Name 
  • Email address 

 

 Consent 
To register and manage your subscription to a mailing list(s) and eNewsletter  

 

 
  • Name 
  • Email 
  • Phone number 
  • Address  

 

 Consent 
To publish testimonials and stories on social media 
  • Name 
  • Contact information 
  • Social media username 
 Consent 
To safeguard our website and prevent fraud 
  • Contact information 
  • IP address 

 

 Legitimate interest 
To assess employee and volunteer applications and recruit employees and volunteers. 
  • Name 
  • Contact information 
  • CVs 
 Contract 

 

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email OR telephone with information, news, and offers on our services.  You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.  

 

7. How Long Will You Keep My Personal Data? 

We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Notice, or to comply with our obligations under applicable law. 

 

8. How and Where Do You Store or Transfer My Personal Data? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in managing our website, conducting our business, or servicing you, so long as those parties agree to treat this information in the strictness of confidence. 

We may share your data with external third parties, that are based outside of the EEA. The following safeguards are applied to such transfers: 

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation.  

 

9. Do You Share My Personal Data? 

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.  

 

10. Use of Cookies 

A cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time. When you log on to our website for the first time, a message will appear asking for your consent to the use of Cookies, with a link to further details about the types of Cookies used, as well as a link to our full Cookie Policy. You may choose to consent to our use of all Cookies, or you may specify which types of Cookies may be employed. All Cookies used by and on Our Site are used in accordance with current Cookie Law. 

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. We may use cookies for a number of purposes—for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website.  

Our cookies will track only your activity relating to your online activity on this website and will not track your other Internet activity. Our cookies do not gather personally identifiable information. 

You can at any time change or withdraw your consent from the Cookie Declaration on our website by opening the Cookie Policy and selecting “Manage your consent” under About this cookie policy. 

 

11. How Do I Contact You? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of the Data Protection Officer  

Email address: info@bayada.ie  

Postal Address: Unit 9, 2009 Orchard Business Centre St, Orchard Ave, Citywest Business Campus, D24, D24 FDH5 

 

12. Changes to this Privacy Notice 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

Any changes will be made available on our website.  This Privacy Notice was last updated on 25th June 2026   

Website By Open